Ordering information

Can we order sibling images together?

Yes! Click on "Have you received another access code?" during the access code login. You can enter a maximum of five access codes at the same time. This will unlock all available photos. This way you can order in combination and save shipping costs.

I have received an access card with an access code - how can I order photos?

If you have received an access card with a personal access code, click on "Login with access code" in the main menu, then enter the access code and click on "Open album".

I have received an e-mail with access data - how can I order photos?

If you have received an e-mail with access data, then click on the button in the e-mail where you go to the album. You will then be taken to the "Customer login" page. Enter your access data here, i.e. your e-mail address and the password you have received.

Where can we see the status of our order, such as money received, production or shipping date?

The easiest way is to click on the link in your order e-mail. Alternatively, you can log in with a password and your e-mail address at "PASSWORD LOGIN" under "Kundenlogin". You will then find the order details under "My account".

How long is the delivery time?

The delivery time depends on the payment method. If you pay by PayPal or direct debit, the order will be processed immediately. Payments in advance usually take 3-4 days longer. On the other hand, the delivery time depends on the selected products. You can find the production times in the respective product information.

Will the logo (watermark) be removed from the image?

Of course! The watermark only serves to protect against illegal downloads.

What is the quality of prints, posters, etc.?

We work exclusively with selected specialist laboratories. These specialist labs use high-quality materials from reputable suppliers so as not to compromise on quality. Should a mistake still occur, we will of course take care of it.

Is it possible to adjust the image detail?

Yes, you can do this in the shopping basket. If you reduce the image section, an enlargement of the respective area will be created. Look for the asterisks that indicate whether the resolution of the photo is sufficient for the enlargement. You can also crop a photo so that nothing of the subject is cut off.

I rarely order online - how can I order photos here?

Select a photo in a photo album that you like and click on it. Then select the product of your choice, specify the quantity and click on the button: "Add to cart". Once you have placed all the photos you like in the shopping basket, click on "Shopping basket" in the top right-hand corner and follow the further instructions.

Availability

The photos can be ordered until the specified archiving date (visible after login with an access code). For storage space reasons, the photos will then be deleted.

Watermark

The watermark on the photos is for protection only. When you order the photos, the watermark on the photos is removed. Both for the downloads and the print products.

Delivery time

After receipt of payment, the photos will be sent to your home immediately. The delivery time for most products is 2-3 days. Digital downloads can be downloaded directly.

Quality

The photos are exposed by a specialised laboratory. The lab uses only high-quality and durable materials. The Silk paper in particular is very suitable for portraits.